Naturehike Cloud Up™ Base 2-Person Ultralight Backpacking Tent – Naturehikeus

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Naturehike Cloud Up™ Base 2-Person Ultralight Backpacking Tent

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Naturehike Cloud Up™ Base 2-Person Ultralight Backpacking Tent

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DESCRIPTION Ultralight & Highly Portable – Weighs just 4.6lbs and packs down to a compact 17.7" x 4.7", perfect for... Read more

COLOR Free pickup in our shop(s) Free pickup in our shop(s)

$119.00 $94.99

30 day money back warranty

Free shipping all of orders

30-Day Return & Refund

Limited Lifetime Warranty

SHIPPING POLICY

Free Shipping: All orders qualify for free shipping.
Shipping Exclusions: We do not ship to Alaska, Hawaii, or APO/FPO/PO Box addresses.
Processing Time: Orders are processed and shipped within 48 hours on business days (excluding weekends and holidays).
Delivery Time: Shipping and delivery typically take 3-5 business days. Delays may occur during peak seasons or for items shipped separately.
Order Tracking: A tracking number is provided via email after shipment. You can track your package on the carrier's website (e.g., FedEx).
No Signature Required: Packages are left at your doorstep without a signature.
Important Note: FedEx does not honor lost package claims if the tracking shows delivery to the correct address. Please monitor your tracking information closely.

RETURN & REFUND

Return Window: 30 days from the date you receive your item.
Eligibility: Items must be unused, unworn, with tags, and in original packaging. A receipt or proof of purchase is required.
Non-Returnable Items:Sale itemsGift cardsPerishable, custom/personalized, personal care, hazardous, and flammable goods.
Process:Contact: You must first request a return by contacting ceilingandfan@gmail.com. Do not send the item back before receiving instructions.Return Label: If accepted, a return shipping label and instructions will be provided.
Refunds: Refunds are processed to the original payment method within 7 business days after the returned item is received and inspected. Bank processing times may cause additional delays.
Exchanges: The fastest method is to process a return and then make a separate purchase for the new item.
Damages/Issues: Inspect your order upon receipt and contact us immediately for any defective, damaged, or incorrect items.
EU Customers: Have a legal 14-day "cooling-off" period to cancel or return an order for any reason, subject to the same condition requirements.

WARRANTY

Warranty Term: A 2-year limited warranty from the date of purchase for the original purchaser (non-transferable).
Coverage: Warranty covers defects in materials and workmanship under normal use.What's Included: Manufacturing defects, failures of zippers/buckles/hardware, and defects in fabric and seams.
Exclusions: Warranty does not cover:Normal wear and tear.Damage from misuse, neglect, or accidents (e.g., cuts, burns).Unauthorized modifications.
Claims Process:Contact: Reach out to customer service with proof of purchase and a description of the issue.Assessment: The team will review the claim and may request photos or more details.Resolution: If approved, NATUREHIKE will repair or replace the item at their discretion.

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